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Avaya Aura呼叫中心 真正的下一代產品

2010/07/27

　　近日，Avaya推出一系列功能更為強大的聯(lián)絡中心和統(tǒng)一通信方案以及相關服務，從而將企業(yè)實時通信和多媒體通信的經濟性和效能提高到新的水準。這些產品和服務基于Avaya Aura™，可幫助企業(yè)加速決策，提升公司營收能力，同時邁向更加以人為中心的協(xié)作方式。

　　以下是部分客戶及國外媒體對Avaya的點評：

　　“Avaya has come out with a contact center application, the Avaya Aura Contact Center that actually is next-generation in the truest, most proper sense of the phrase.” – TMCNet

　　“Avaya公司還推出了一個呼叫中心應用程序，即Avaya Aura呼叫中心，這才是真正意義上的下一代產品�！报C TMCNet

　　“Avaya's biggest announcement since the acquisition of Nortel sees the company releasing a slew of contact center and workforce optimization applications, all based on Avaya's Aura architecture.” – eWeek

　　“Avaya公司自從收購了北電網絡公司（Nortel）以來，最大的動作便是推出了一系列基于Avaya Aura構架的呼叫中心和勞動力優(yōu)化應用程序�！报C eWeek

　　“The new suites integrate Nortel technology acquired last year and add support for standards, virtualization and increased scalability.” – InformationWeek

　　“新的應用程序套裝整合了去年從北電網絡公司（Nortel）所獲得的技術，對標準化和虛擬化進行了新的支持，并提升了可擴展性�！报C InformationWeek

　　“Avaya's release today of a new midmarket contact center product, an update to its analytics offering, and its entrance into the workforce optimization (WFO) market were signals that the company is following through on its pledge to take full advantage of its Nortel acquisition, according to analysts.” – SearchCRM.com

　　“Avaya公司今天推出了一個新的中型市場呼叫中心產品，對其分析產品進行了升級，并宣布進入勞動力優(yōu)化（WFO）市場。據(jù)分析師講，這標志著該公司正在履行收購北電公司后充分整合其資源的承諾。”– SearchCRM.com

　　“a next generation software suite for call centers designed to integrate more customer service contact channels such as email, chat, IM and social networking.” – ZDNet

　　“新一代的呼叫中心軟件套件融入了更多客戶服務聯(lián)絡渠道，如電子郵件、聊天工具、即時通訊和社交網絡�！报C ZDNet

　　“This is a complete solution: a complete stack that we can take to market,” said Jorge Blanco, vice president of contact center marketing for the vendor. “For partners, we see it as an opportunity to increase their share of wallet and also simplify support interactions both pre- and post-sale�！报C ChannelWeb

　　“這是我們可以提供給市場的一套完整的解決方案，”呼叫中心的供應商營銷副總豪爾•赫布蘭科（Jorge Blanco）說，“對于合伙人來說，我們認為這是一個增加錢夾份額的機會，同時亦可簡化售前售后的支持性互動�！报C ChannelWeb

　　“I was also struck that, as much as any one product or capability, what Avaya is hoping to highlight with today's announcement is that it's executing on the product roadmap it announced in January, that it's meeting the commitments it's made to the marketplace as it digests its Nortel acquisition and squares off against Cisco�！� – No Jitter

　　“我同樣震驚的是，對于任何一種產品或性能， Avaya公司在今天的公告中所要強調的是，他們已經按照1月份發(fā)布的產品路線圖在執(zhí)行了，也就是說，他們正在履行收購北電（Nortel）和向思科宣戰(zhàn)時，對市場所作出的承諾�！报C No Jitter

　　“Seven months after Avaya closed its acquisition of Nortel and simultaneously released a road map for integrating the two product lines, Avaya has delivered on that plan. It is releasing a cornucopia of new and enhanced products that largely follow the promises Avaya made in January, Drew Kraus, an analyst with Gartner told CRM Buyer。” – CRM Buyer

　　“Avaya公司完成收購北電網絡公司（Nortel），并同時發(fā)布了整合兩個產品線的路線圖，7個月以后，Avaya公司成功實現(xiàn)了該計劃。他們發(fā)布了一系列新的增強產品，很好地兌現(xiàn)了Avaya公司在1月份所作出的承諾，Gartner分析師德魯•克勞斯（Drew Kraus）告訴CRM Buyer記者�！报C CRM Buyer

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熱點專題:  呼叫中心  
分類信息:  呼叫中心_與_企業(yè)